Who we are looking for…
We are seeking a Customer Service Specialist with strong time management skills, organization, good work ethic, and flexibility. In addition, you’ll need the following qualifications:
Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
Answer customer inquiries, complaints, or concerns
Customer service de-escalation with prompt and effective response
Strong attention to detail
Strong note taking skills – effective written communication
Strong verbal communication skills
What you'll need to be successful…
Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:
High School Diploma or equivalent
Must have high level of integrity and professionalism
Must have experience using Microsoft Office Suite
Minimum 2 years related mortgage experience a plus, but not required
Working knowledge of Microsoft Office products
Bilingual in Spanish a plus
Who we are…
Cornerstone Home Lending is a unique top 10 national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,800 people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 … 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a “Top 100 Workplace” for 11th consecutive year. March 1, 2022, will mark the beginning of Cornerstone’s 34th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.
Cornerstone has been setting all-time production records year after year, and our dedicated support staff makes that growth possible!
Where you come in:
We're a great company with great people, and we're looking for a Customer Service Specialist, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team.
What we offer:
Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.
What to do next:
If Cornerstone Home Lending sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.