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Workplace Communications in 2022 and Beyond


IT professionals in Spiceworks share thoughts on using email vs. instant messaging:

“I only use email because others still do. The day I can stop dealing with MX records, SPF records, DKIM/DMARC, mail relays, spam, phishing, attachment size limits, and all the other stuff that goes along with it, will be a very good day indeed. It’s an antiquated technology that has been kept alive by band-aids.”

“Chat is more like face-to-face. More attention on both sides for a short period of time. Much more efficient.”

“For things that need a paper trail, you want email. For day-to-day conversation, messaging is the way to go.”

“Depends on the communication. I use Teams for quick conversation style messaging. For either A, more formal, B, more lengthy, or C, when multiple people are involved, I prefer email. I summarized this for my former CEO by saying that Microsoft Teams is for sentences, Email is for paragraphs.”

2. Evolving communications beliefs

As chat and video conferencing solutions such as Slack, Teams, Zoom, and Google Meet have competed with each other to attract more customers, they’ve steadily improved their offerings. Our data indicates that with each passing year, more IT professionals believe their organizations’ needs are being met by these tools.Currently, 77% of respondents believe communications solutions effectively meet business demands, up from 67% in 2019.

It also appears that over time, more IT professionals have come to trust the level of security offered by these communications solutions  — despite some snafus in the early days of the pandemic. For example, in response to an outcry among users, Zoom added end-to-end encryption to their service in the second half of 2020.

Currently, 63% of companies believe their communications tools offer adequate encryption to secure both internal and external communications, up from 49% in 2019.



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