It’s hard to forget those moments where you had a truly exceptional customer experience. Whether over the phone, online or in-person, we’ve all seen first-hand the value of customer service that shines.
While getting a best-in-class customer experience is worth a great deal to any customer, it’s equally valuable to any brand or organization, too. In fact, bad customer service is costing U.S. companies $75 billion every year, contributing to global losses totalling over $339 billion annually.
Officium Labs is banishing bad customer service by helping brands connect with their customers in amazing new ways. Our best-in-class people, products and practices are delivering great customer experiences from beginning to end and shifting customer experience from a cost center to a profit center.
We are here to connect, transform, and innovate through our patented ServiceStack framework designed to help clients build outstanding customer service organizations through the use of best practices, a technology service platform and a network of front-line and expert human resources.