This book outlines and reinforces the fact that business, negotiation and any human interaction is inherently very emotional. It’s centered around negotiation but this book has so many solid management and leadership principles. Mirroring, tactical empathy, starting with no and labeling are all phenomenal.
Published at Mon, 16 Dec 2019 05:30:00 +0000
Originally Posted at: #123 My favorite book – Never Split the Difference by Chris Voss